In these challenging economic times, CPAs remain under fire from banks and other lenders pressuring them to provide assurance-type opinions regarding the financial strength of their clients.
Many CPAs have shared their frustrations and concerns with CAMICO regarding the veiled threats they have received from aggressive brokers and lenders telling them that unless they meet their demands for a letter confirming their client’s loan qualifications, the client will not qualify for the loan. Some brokers even suggest the client should seek “a more cooperative” CPA. Current economic challenges magnify these concerns for CPAs.
Tempting as it may be for CPAs to comply with such requests, providing the requested assurances could put CPAs and their licenses at significant risk.
First, CPAs may face the risk of falling below professional standards if they don’t adhere to AICPA Professional Standards, AT Section 9101, Attest Interpretation No. 2, “Responding to Requests for Reports on Matters Relating to Solvency.”
Another risk is that lenders would allege CPAs misrepresented their clients’ creditworthiness should their clients later default on the loans in question. There have been claims scenarios in which lenders have gone after the CPA after the client defaulted. The allegations against CPAs included negligent misrepresentations based on CPAs’ assurances regarding their clients’ 1) self-employment status, and 2) financial condition and/or creditworthiness.
Use Professional Judgment
The creditworthiness dilemma is a balancing act—CPAs need to carefully evaluate the risks associated with complying with these requests. For example, since professional standards do not require CPAs to provide any letters to third parties, what are the risks of just saying “no” (e.g., losing the client, being sued by the client should the loan fall through) versus the risks of saying “yes” (e.g., becoming a “deep pocket” target down the road for the lending institution if the client defaults, falling below the professional standard of care). Following are examples of recent trends and some ideas on how to traverse the delicate balance of controlling your risks while managing client and third-party expectations.
Trend 1: Verification of Tax Information/Employment/Self-Employment
One recent trend is financial institutions sending forms directly to the CPA, requesting: 1) verification of tax information, employment, or self-employment; and/or 2) assurances that the client’s business will not be impacted by having to repay a recent or contemplated loan. The form is generally short, often completed, and calls for the CPA’s response and signature verifying the information provided. Exercise caution in replying to these requests. Assuming the client has provided the CPA with appropriate written consent in advance, draft a letter in response that clearly identifies:
- the scope and limits of the services rendered to the client;
- the responsibility of the financial institution to exercise its own due diligence and to perform independent procedures and tests deemed necessary to make the determination of whether or not to extend credit; and
- the limited response “facts” to the questions posed on the form that are relevant to your client, stating that these answers are based solely upon the information shared by the client and were not audited or otherwise verified. In order to avoid potential privity issues, this letter should also clearly state that the CPA’s response is not intended to establish a client relationship with the financial institution.
Trend 2: Telephone Verification Requests
Another recent twist that adds even more exposure to CPAs are calls received from the so-called “Underwriting Quality Control” divisions of large financial institutions asking CPAs to provide verbal confirmations regarding their clients’ self-employment and/or other assurances regarding their clients’ financial information. Push back with the caller and let them know that your professional standards regarding client confidentiality prohibit you from discussing your clients with them over the phone. Request that they put any questions they may have in writing and, if you receive written client consent to respond, you will address their inquiries in writing as you deem appropriate, given the scope and limitations of the services you have provided.
Trend 3: Requests to Confirm Information on a Previously Issued Lender Letter
Finally, if ever contacted after the fact by a third party who indicates that they are requesting that you confirm some client information previously provided to the lender on behalf of your client, be wary. These individuals often are working for a mortgage insurance company or other organization and are likely fraud investigators trying to build a fraud case against a borrower who has defaulted on a loan. You have no professional obligation to respond to these requests and, in fact, would actually breach client confidentiality if you responded to this type of request without written client consent. As such, we strongly recommend that you do NOT sign or make any statements in writing, over the phone, or in person, to requests of this nature.
Tips When Responding to Third-Party Requests
Before tailoring your own response letters, please remember the following:
- Be sure to receive written consent from your client before disclosing tax return information in a context other than the preparation and filing of tax returns.
- Keep the language of your letter simple and clear.
- Document only facts, including the services you performed. Refrain from speculation or comments regarding future events (e.g., forecast future income or contingencies) and avoid making conclusions that were not part of the services rendered to your client (i.e., do not make assurances regarding the accuracy or completeness of the information provided unless the scope of your services enable you to provide such assurances).
- Do not provide any form of assurance regarding matters of solvency.
- Stay away from words that expand, rather than narrow, your responsibilities.
Tips for Educating Your Clients
- Have a conversation with your client regarding the scope and limits of the services you rendered.
- Clarify for the client what you can and cannot provide under the scope and limits of the services rendered.
- Explain that you are unable to provide an assurance opinion on the client’s financial position when you have not performed the requisite scope of services to do so.
- State that professional standards for CPAs prevent you from providing any form of assurance regarding matters of solvency.
Following the guidelines set forth in the preceding article is essential when the client or financial institution gives you little or no time to educate your client about the issues.
Engagement letters help to improve CPA-client communications by allowing you to document the engagement effectively and help protect yourself from future litigation. This template pack contains 12 FREE sample letters on topics such as client creditworthiness, tax services, bookkeeping, disengagement and much more.
Download your sample letters today!